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📦 Order Management & Fulfillment Guide

Shopi provides a complete order management system that helps sellers track, process, and fulfill customer orders efficiently. The Shopi order workflow is designed to:

• Provide clear order tracking
• Reduce fulfillment mistakes
• Automate customer communication
• Integrate with shipping configuration
• Improve operational efficiency

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🧠 Understanding Order Lifecycle

Every order in Shopi follows a structured lifecycle.

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🛒 Order Lifecycle Flow

Customer Places Order ↓ Order Received ↓ Order Processing ↓ Order Fulfilled / Shipped ↓ Order Delivered ↓ Order Completed Shopi tracks each stage automatically.

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📋 Accessing Orders

Navigate to:

Dashboard → Orders

Here sellers can:

• View all orders
• Filter orders by status
• Search customer orders
• Track order fulfillment progress

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🛍️ Order Status Explained

Shopi uses structured order statuses to help sellers manage fulfillment.

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🆕 Pending Orders

Order is placed by customer but not processed yet. Seller actions:

• Review order details
• Confirm product availability
• Prepare order for packaging

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⚙️ Processing Orders

Order is confirmed and preparation has started. Seller actions:

• Package products
• Print invoices or shipping labels
• Coordinate logistics pickup

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🚚 Shipped Orders

Order is handed to delivery or courier service. Seller actions:

• Provide tracking details
• Monitor delivery progress

Customers receive automated shipping notifications.

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📬 Delivered Orders

Order successfully delivered to customer. Seller actions:

• Confirm delivery completion
• Request customer feedback or reviews

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✅ Completed Orders

Order lifecycle is fully closed. Shopi records order data for analytics and reporting.

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🔄 Order Fulfillment Workflow

Order fulfillment includes all steps required to deliver products to customers.

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Step 1 — Verify Order Details

Check:

• Products ordered
• Quantity
• Customer delivery address
• Payment status

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Step 2 — Prepare Packaging

Ensure:

• Correct product selection
• Safe packaging
• Proper labeling

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Step 3 — Assign Shipping

Shopi automatically calculates shipping cost based on:

• Product weight
• Shipping zones
• International shipping rules

Shipping rules configured in the Shipping Settings are applied automatically.

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Step 4 — Update Order Status

Update status when order is shipped. This triggers customer notifications automatically.

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🤖 Automated Order Notifications

Shopi automatically informs customers about order progress. Notifications include:

• Order confirmation
• Shipping updates
• Delivery completion alerts

This improves customer trust and reduces support inquiries.

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📊 Order Analytics & Tracking

Shopi provides order performance insights including:

• Order volume tracking
• Sales trend monitoring
• Fulfillment performance
• Customer purchasing patterns

These insights help sellers improve operations.

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💳 Payment Verification in Orders

Shopi automatically tracks payment status within orders. Payment status helps sellers determine whether orders can proceed for fulfillment.

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Payment Status Types

• Paid
• Pending Payment
• Cash on Delivery
• Payment Failed

Orders should be fulfilled only after payment verification.

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🚫 Order Cancellation & Refund Handling

Shopi allows sellers to manage cancellations and refunds.

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When To Cancel Orders

Sellers may cancel orders if:

• Product unavailable
• Customer cancellation request
• Payment failure
• Logistics delivery failure

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Refund Processing

Refund process depends on payment method. Sellers should verify refund completion before closing order.

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🌍 International Order Fulfillment

Shopi supports international shipping workflows. For international orders, sellers should:

• Verify customs requirements
• Confirm shipping fees
• Ensure packaging compliance

International shipping pricing rules are automatically applied from Shipping Settings.

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⚡ Order Management Automation Benefits

Shopi order automation helps sellers: ✔ Reduce manual order tracking
✔ Automate customer notifications
✔ Prevent fulfillment delays
✔ Maintain structured order workflow

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📦 Best Practices for Order Fulfillment

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🧾 Always Verify Orders Before Shipping

Confirm payment, address, and product availability.

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🚚 Use Reliable Logistics Partners

Choose courier services that support tracking and delivery confirmation.

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⏱️ Update Order Status Promptly

Customers expect real-time order updates.

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📬 Request Customer Feedback

Customer reviews improve store trust and SEO ranking.

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⭐ Why Shopi Order Management Is Advanced

Shopi provides: ✔ Structured order lifecycle tracking
✔ Automated customer notifications
✔ Shipping integration
✔ Payment status verification
✔ Order analytics reporting
✔ International fulfillment support

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🧭 Related Operations Guides