> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shopi.lk/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Management & Fulfillment Guide

> Learn how to manage orders, track fulfillment, update order statuses, process deliveries, and automate customer notifications using Shopi order management tools.

Shopi provides a complete order management system that helps sellers track, process, and fulfill customer orders efficiently.

The Shopi order workflow is designed to:

* Provide clear order tracking
* Reduce fulfillment mistakes
* Automate customer communication
* Integrate with shipping configuration
* Improve operational efficiency

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# 🧠 Understanding Order Lifecycle

Every order in Shopi follows a structured lifecycle.

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## 🛒 Order Lifecycle Flow

Customer Places Order ↓ Order Received ↓ Order Processing ↓ Order Fulfilled / Shipped ↓ Order Delivered ↓ Order Completed

Shopi tracks each stage automatically.

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# 📋 Accessing Orders

Navigate to:

> Dashboard → Orders

Here sellers can:

* View all orders
* Filter orders by status
* Search customer orders
* Track order fulfillment progress

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# 🛍️ Order Status Explained

Shopi uses structured order statuses to help sellers manage fulfillment.

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## 🆕 Pending Orders

Order is placed by customer but not processed yet.

Seller actions:

* Review order details
* Confirm product availability
* Prepare order for packaging

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## ⚙️ Processing Orders

Order is confirmed and preparation has started.

Seller actions:

* Package products
* Print invoices or shipping labels
* Coordinate logistics pickup

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## 🚚 Shipped Orders

Order is handed to delivery or courier service.

Seller actions:

* Provide tracking details
* Monitor delivery progress

Customers receive automated shipping notifications.

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## 📬 Delivered Orders

Order successfully delivered to customer.

Seller actions:

* Confirm delivery completion
* Request customer feedback or reviews

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## ✅ Completed Orders

Order lifecycle is fully closed.

Shopi records order data for analytics and reporting.

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# 🔄 Order Fulfillment Workflow

Order fulfillment includes all steps required to deliver products to customers.

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## Step 1 — Verify Order Details

Check:

* Products ordered
* Quantity
* Customer delivery address
* Payment status

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## Step 2 — Prepare Packaging

Ensure:

* Correct product selection
* Safe packaging
* Proper labeling

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## Step 3 — Assign Shipping

Shopi automatically calculates shipping cost based on:

* Product weight
* Shipping zones
* International shipping rules

Shipping rules configured in the Shipping Settings are applied automatically.

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## Step 4 — Update Order Status

Update status when order is shipped.

This triggers customer notifications automatically.

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# 🤖 Automated Order Notifications

Shopi automatically informs customers about order progress.

Notifications include:

* Order confirmation
* Shipping updates
* Delivery completion alerts

This improves customer trust and reduces support inquiries.

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# 📊 Order Analytics & Tracking

Shopi provides order performance insights including:

* Order volume tracking
* Sales trend monitoring
* Fulfillment performance
* Customer purchasing patterns

These insights help sellers improve operations.

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# 💳 Payment Verification in Orders

Shopi automatically tracks payment status within orders.

Payment status helps sellers determine whether orders can proceed for fulfillment.

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## Payment Status Types

* Paid
* Pending Payment
* Cash on Delivery
* Payment Failed

Orders should be fulfilled only after payment verification.

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# 🚫 Order Cancellation & Refund Handling

Shopi allows sellers to manage cancellations and refunds.

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## When To Cancel Orders

Sellers may cancel orders if:

* Product unavailable
* Customer cancellation request
* Payment failure
* Logistics delivery failure

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## Refund Processing

Refund process depends on payment method.

Sellers should verify refund completion before closing order.

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# 🌍 International Order Fulfillment

Shopi supports international shipping workflows.

For international orders, sellers should:

* Verify customs requirements
* Confirm shipping fees
* Ensure packaging compliance

International shipping pricing rules are automatically applied from Shipping Settings.

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# ⚡ Order Management Automation Benefits

Shopi order automation helps sellers:

✔ Reduce manual order tracking\
✔ Automate customer notifications\
✔ Prevent fulfillment delays\
✔ Maintain structured order workflow

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# 📦 Best Practices for Order Fulfillment

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## 🧾 Always Verify Orders Before Shipping

Confirm payment, address, and product availability.

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## 🚚 Use Reliable Logistics Partners

Choose courier services that support tracking and delivery confirmation.

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## ⏱️ Update Order Status Promptly

Customers expect real-time order updates.

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## 📬 Request Customer Feedback

Customer reviews improve store trust and SEO ranking.

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# ⭐ Why Shopi Order Management Is Advanced

Shopi provides:

✔ Structured order lifecycle tracking\
✔ Automated customer notifications\
✔ Shipping integration\
✔ Payment status verification\
✔ Order analytics reporting\
✔ International fulfillment support

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# 🧭 Related Operations Guides

<Columns cols={2}>
  <Card title="Shipping Configuration Guide" icon="truck" href="/features/shipping-guide">
    Learn how to configure shipping zones, weight-based delivery pricing, and logistics rules.
  </Card>

  <Card title="Payment Configuration Guide" icon="credit-card" href="/features/payment-setup">
    Learn how to configure payment gateways and payment verification.
  </Card>
</Columns>